Tap On Tap Off

A new, easier way to pay for your journey with Coach Services Ltd.

How do I use Tap On Tap Off?

Simply tap your card on the reader attached to the drivers ticket machine. There's no need to ask for a price or take a paper ticket, just 'Tap On' & take a seat.
When you have reached your destination use the same card (or device) to 'Tap Off' on the reader attached to the upright pole towards the exit of the vehicle.
If the tap off reader is not working then you can still use the reader on the drivers ticket machine to tap off.
Even if you forget to to tap off when walking off the bus there is no need to go back to the reader on the pole, simply use the reader on the drivers ticket machine.

This is a single journey & will be charged at the single journey fare for the service you're travelling on.
For example a journey on the T1 T2 or T3 around Thetford is £1.50.

If you make multiple journeys in the same day, once the price of a day ticket is reached, no further charges are made & every journey is essentially free!

Can you use Tap On Tap Off  on a young person fare?

No, currently this process can only calculate adult fares, if the ticket you require is the same as an Adult Fare then Tap On Tap Off can be used but if the young Person day ticket is cheaper then purchasing a paper ticket from the driver or the applicable mobile ticket will be the best option.

What Happens If I Forget To Tap Off?

If you disembark the journey prior to or at the last stop & forget to 'Tap Off' you will be charged from the first to the last stop. 

If travelling in Thetford then this will be not more that £1.50.

To make sure you get the best fare, the most important thing is to 'Tap Off' when leaving the bus.

Can I use more than one bank card?

To get the best available daily fare you will need to use the same card/device on each one of your journeys, we accept physical cards as well as Apple Pay & Google Wallet but to cap your daily fare you must use the same card for both the Tap on & the Tap off otherwise multiple single fares will be charged. 

Can I check my journeys & fare caps?

Yes you can! If you have an account with us you can check your contactless journeys here  - Contactless Journeys.
We accept virtual wallets such as Apple Pay & Google Wallet. These are known as 'Virtual Cards' & it is worth remembering that if you wish to view your journeys, the physical card must be used first for the virtual cards to be available within the journey checking app.

Does it show up as multiple transactions on my bank statement?

Our systems reconcile the next day after all the journeys have been made, you may see some individual charges for 10p after the trips were made, but once reconciliation has taken place the next day these lines will turn into the capped amount.

For quick and easy access to your contactless journey history please download our app here - Coach Services Ltd App.